Terms and Conditions

General Terms & Conditions

Currency & Exchange Rates

All rates and prices quoted are in New Zealand dollars (NZD) which is the official currency of the Cook Islands.

Government Taxes

All prices include all Cook Island government-imposed taxes and 15% Value Add Tax (VAT), subject to change, unless otherwise stated.

Apartment Rates (Self-Servicing)

All apartment rates are per night and are inclusive of the following:

• UV-treated and filtered water
• Ice making in your freezer
• Smart TV
• Use of shared swimming pool, outdoor furniture, BBQ, and facilities
• Apartment linen changes every 7th day in winter and 4th day in summer
• Free laundry room with washing machine, tube, iron and board, vacuum cleaner and umbrellas

Note: On arrival, you will receive a Kia Orana Welcome Pack of milk, tea, coffee, sugar, biscuits/cookies, oil, salt, pepper, mosquito coils, insect spray, two rolls of toilet paper and liquid soap. 

If these items run out, please top them up yourself. 

We provide all cleaning items, fly spray and washing powder.
 

3rd Party Bookings

If booking with 3rd party booking Apps e.g. Booking.com, Airbnb or Expedia, the terms and conditions provided by that booking 3rd party will apply. Please read their conditions carefully. 

Cancellations, changes, and amendments must be made via the original 3rd party booking app. Muri Retreat cannot make any changes directly.

Right of Refusal

We reserve the right to accept or refuse any booking.

Promotions & Discounts

Promotions and discounts are offered at the owner's discretion.

System or Information Error

Reservations may be amended/cancelled by us in case of computer, website or system error resulting in incorrect apartment rate/details. We will advise you as soon as possible.

Accommodation Terms & Conditions

Minimum Stays

All apartments have a minimum stay of 3 nights unless approved by owners prior.

Check-in/Check-out

• Check-in – 2.00 pm
• Check out – 10.00 am

Early Check-in or Late Check-out

To guarantee an early morning check-in or late evening check-out, we recommend that accommodation be reserved one night before arrival or extend the check-out date an additional night.

This costs $25 per hour, $75 for 4 hours, and beyond 4 hours requires booking an additional night.

Subject to availability and charged at the owner's discretion.

Parties and Gatherings

All parties or gatherings held at Muri Retreat must be approved by the owners before these events happen. 

Self Serviced Apartments

As Muri Retreat are Self Serviced Apartments, we ask that you leave yours as you found it at check-in. This includes;

• Dishes washed, dried and put away
• General wipe down of the kitchen and surfaces
• Rubbish and recycling bins emptied down at the Recycle Station
• Used towels left on the floor of the bathroom
• Sheets, pillow slips coverlets left on the bed
• Leave unopened food on the bench or in the fridge (we donate this)
• Lights and fans switched off
• Windows, curtains and blinds open
• Turn the TV power off and leave the remote with the TV
• Leave the door unlocked and the keys inside on the dining table
   

Payment Terms & Conditions

All rooms are booked without a deposit and have free cancellation for up to 14 days before arrival. Guests are welcome to provide a 25% deposit, and this is optional. 

An invoice for full payment is issued 10 days before arrival. It requires payment within 48 hours. 

Full payment must be received before check-in. Failure to pay on time will result in denied entry.

Reservation Confirmation

All confirmation of reservations will be made in writing via email. Verbal or other confirmations are not valid.

Credit Card Fees

All payments made via credit card – including payments for accommodation and activities, at Muri Retreat, will incur a non-refundable 3.7% administrative fee that is set by www.stripe.com 

Cancellation Policies

• Cancellations up to 14 days before the arrival date are free.
• Cancellations after 14 days of arrival date incur a single night payment. Bookings can be rescheduled free of charge.

Note:

All cancellation requests must be in writing via direct email to [email protected] and must be acknowledged by return e-mail from us.

Guest Responsibility – Cancellation notes

Should Muri Retreat have to cancel bookings due to events beyond their control, all monies paid as a deposit shall be refunded in full. The person(s) booking shall have no further claims against Muri Retreat.

No compensation for flight delays, missed flights, illness, family matters, or other circumstances will be issued.

We recommend that all guests purchase travel insurance to mitigate any travel disruptions, changes or unforeseen incidents that may result in the guest incurring additional costs. 

Updated on the 14th August 2024